Customer Service

The JUSFC Guide to Customer Service
Creating a Better Commission

(Revised November, 2015)


Our Purpose

The Japan-United States Friendship Commission, an independent federal agency established by Congress in 1975 (P.L. 94-118), is dedicated to promoting mutual understanding and cooperation between the United States and Japan. The purpose of the Commission, as defined in the Japan-United States Friendship Act, is to provide “aid to education and culture at the highest level in order to enhance reciprocal people-to-people understanding and to support the close friendship and mutuality of interests between the United States and Japan.”

JUSFC accepts grant applications in the following areas:

1) Exchanges and Scholarship
2) Global Challenges
3) Arts and Culture
4) Education and Public Affairs

Our Service

The Commission’s areas of interest have become the basis for evaluating requests, making grant decisions, and stimulating new program activities in the United States and Japan.

Our Standards

  • You will be treated with courtesy and professionalism every time you contact us.
  • We will provide you with all the information you need in order to understand the Commission’s grant making priorities.
  • We will respond to your requests for applications and/or routine information by the next business day wherever possible.
  • We will also provide you with information about other existing grant programs that may help you.
  • We will strive to make information available through additional channels, including electronic media, and intermediaries such as other Japan-related organizations and libraries.
  • You can expect us to deliver our services fairly and to the same high standards to all our clients regardless of race, color, age, religion, sex, national origin, sexual orientation, political preference, labor organization or non-affiliation, marital status, parental status or non-disqualifying handicap.

Assistance and Information

Commission staff members are available to provide general assistance and information about our programs via e-mail, phone or in person by appointment.

Commission staff members are also available to speak to groups of individuals at appropriate public fora to present the Commission’s grant-making priorities to interested audiences.

Paige Cottingham-Streater, Executive Director pcottinghamstreater[at]jusfc[dot]gov

Niharika Chibber Joe, Associate Executive Director
njoe@jusfc.gov

Pamela L. Fields, Deputy Secretary General, CULCON
pfields@jusfc.gov

Sylvia Dandridge, Executive Assistant
sdandridge@jusfc.gov